Overview
We strive to provide excellent service. If you're not satisfied with your trip, we offer refunds under specific circumstances outlined below.
Eligible for Refund
- • Driver no-show after 15 minutes without notification
- • Significant route deviation without passenger consent
- • Vehicle breakdown during trip
- • Overcharging or billing errors
- • Service not provided as booked
- • Safety concerns or unprofessional driver behavior
Not Eligible for Refund
- • Passenger no-show or late cancellation
- • Traffic delays or road closures
- • Weather-related delays
- • Change of mind after trip completion
- • Disputes over fare calculation (unless billing error)
- • Trips completed as requested
Cancellation Policy
- • Free cancellation before driver dispatch
- • Free cancellation within 2 minutes of booking
- • $5 cancellation fee if driver is en route
- • $10 cancellation fee if driver has arrived
- • No refund for passenger no-show
How to Request a Refund
- 1. Contact us within 24 hours of your trip
- 2. Provide your booking reference number
- 3. Explain the reason for your refund request
- 4. Include any supporting evidence (photos, screenshots)
- 5. We'll review and respond within 2 business days
Processing Time
- • Cash payments: Immediate refund or credit
- • Card payments: 3-5 business days
- • Digital wallet: 1-3 business days
- • Bank transfer: 5-7 business days
Contact Us
To request a refund or ask questions:
Phone: +61 435 287 287
Email: rgcabsperth@gmail.com
Hours: Available 24/7
© 2024 RG Cabs Perth. All rights reserved.