Driver Terms

Overview

These terms apply to all drivers working with our premium taxi service. By joining our network of 200+ professional drivers, you agree to maintain our high standards of service.

Driver Requirements

• • Valid Australian driver's license (minimum 2 years)
• • Current taxi driver authority/license
• • Clean driving record
• • Pass background check and police clearance
• • Vehicle registration and comprehensive insurance
• • Professional appearance and conduct

Vehicle Standards

• • Vehicle must be less than 10 years old
• • Regular safety inspections required
• • Clean interior and exterior at all times
• • Working air conditioning and heating
• • GPS navigation system
• • Emergency equipment (first aid kit, fire extinguisher)

Service Standards

• • Arrive within 10 minutes of estimated time
• • Maintain professional appearance and behavior
• • Assist passengers with luggage when needed
• • Follow the most efficient route unless directed otherwise
• • Keep vehicle clean and odor-free
• • Respect passenger privacy and comfort

Payment Terms

• • Commission-based payment structure
• • Weekly payment processing
• • Direct bank deposit payments
• • Detailed trip and earnings reports provided
• • Fuel and vehicle maintenance are driver responsibility

Prohibited Activities

• • Refusing rides based on destination or passenger
• • Operating under the influence of drugs or alcohol
• • Using mobile phone while driving (except hands-free)
• • Smoking in the vehicle
• • Inappropriate behavior toward passengers
• • Operating without proper licenses or insurance

Safety Requirements

• • Follow all traffic laws and regulations
• • Report accidents or incidents immediately
• • Complete mandatory safety training
• • Maintain first aid certification
• • Use GPS tracking system at all times
• • Report safety concerns promptly

Performance Standards

• • Maintain minimum 4.5-star passenger rating
• • Accept at least 80% of trip requests
• • Complete trips as requested
• • Respond to dispatch within 2 minutes
• • Maintain regular availability schedule

Termination

We may terminate your driver agreement for:

• • Violation of these terms
• • Poor performance or low ratings
• • Safety violations or incidents
• • Fraudulent activity
• • Loss of required licenses or insurance

Drivers may terminate their agreement with 14 days written notice.

Driver Support

We provide 24/7 support for our drivers: