Privacy Policy

About Our Service

We are Australia's most trusted premium taxi service with 200+ professional drivers serving Perth and allow Custom Request for all cities nationwide. We provide safe, reliable, and comfortable transportation 24/7.

Information We Collect

Personal Information

• • Name, phone number, and email address
• • Account registration details
• • Emergency contact information

Trip Information

• • Pickup and drop-off locations
• • Trip history, dates, and times
• • Route information and GPS data during trips
• • Driver and vehicle details

Payment Information

• • Payment method details
• • Transaction records and receipts
• • Billing information

Technical Information

• • Device type and operating system
• • App usage data
• • IP address and location data

How We Use Your Information

• • Process taxi booking requests
• • Match you with available drivers in Perth
• • Handle custom requests for other cities nationwide
• • Process payments after trip completion
• • Provide customer support and trip tracking
• • Send booking confirmations and receipts
• • Ensure safety and security of all users
• • Improve our services and app functionality

Information Sharing

With Drivers

We share your name, pickup location, destination, and contact details with assigned drivers to complete your trip.

With Service Providers

We work with trusted third parties for payment processing, mapping services, and customer support.

Legal Requirements

We may share information when required by law or to protect the safety of our users and drivers.

Payment Processing

We accept payment after trip completion. All payment information is processed securely through encrypted systems. We do not store your complete payment details on our servers.

Location Data

We collect location data to provide our taxi service, including pickup and drop-off locations, route tracking during trips, and matching you with nearby drivers. Location data is only collected when you're using our service.

Data Security

We protect your information using industry-standard security measures including encryption, secure servers, and limited access controls. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you can:

• • Access your personal information
• • Request corrections to inaccurate data
• • Request deletion of your information
• • Withdraw consent for optional processing
• • Lodge complaints with privacy authorities

Data Retention

We keep your information for as long as necessary to provide our services and comply with legal requirements. Trip records are retained for 7 years for tax and regulatory purposes.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of significant changes through our app or by email. Continued use of our service after changes means you accept the updated policy.